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Application Server Service Plans

Service Designed by You for Websphere, JBoss & Apache

The Virtual-AppServerAdmin services are designed to be customizable, so you pay a monthly service fee based on the coverage level you require depending on how little or how much you want to outsource your WebSphere, JBoss and Apache AS administration.

 
Features
24x7 Support Only
Business Hours Monitoring & Support
24x7 Monitoring & Support
System Status Monitoring (Up/Down)
No
Yes
8:30AM to 5:30PM
Yes
24x7
Collect Performance and Resource Metrics
No
Yes
8:30AM to 5:30PM
Yes
24x7
Automatic Threshold Comparison of Collected Metrics
No
Yes
8:30AM to 5:30PM
Yes
24x7
Notification When Potential System Availability Issue Discovered
No
Yes
8:30AM to 5:30PM
Yes
24x7
Notification When Potential System Performance Issue Discovered
No
Yes
8:30AM to 5:30PM
Yes
24x7
Notification When Potential System Resource Issue Discovered
No
Yes
8:30AM to 5:30PM
Yes
24x7
Scan System Log Files Daily
No
Yes
Yes
24x7 Access to Virtual-ASA Professionals
Yes
No
Only 8:30AM to 5:30PM
Yes
24x7
Virtual-ASA Professionals Observing Your System Daily
No
Yes
8:30AM to 5:30PM
Yes
24x7
Weekly/Monthly Reports on Case Activity and System Resources
No
Yes
Yes
Access to Virtual-ASA Client Web Portal Case Tracking
Yes
Yes
Yes
Access to Virtual-ASA Client Web Portal for Metrics Reports
No
Yes
Yes
Weekly/Monthly Status Phone Call Virtual-ASA Support Professional
No
Yes
Yes
System Support Hours Included with Service Monthly/Supported Instance
2 Hours
4 Hours
8 Hours
One Time On-Site Installation and Performance, Environment and Business Policy Review
Yes
Yes
Yes

 

Remote Application Server Services from Virtual-AppServerAdmin

The level of service for your monitored WebSphere, JBoss and Apache application servers can be set based upon your unique business requirements. Our Virtual-AppServerAdmin specialists have a wide breadth of experience, knowledge and resources available to share with your staff, or they can simply take care of your WebSphere servers for you.

All service plans from Virtual-AppServerAdmin include:

  1. Secure access to the Virtual-AppServerAdmin client web portal for case tracking and metrics reports (when monitoring is performed).
  2. A specified number of hours of Virtual-AppServerAdmin “hands-on” support per month.
  3. Discounted hourly rates for consulting.
  4. Access to IBM Certified Engineers for several products in the IBM WebSphere and Lotus family including various versions of WebSphere Application Server, WebSphere Process Server, WebSphere MQ, WebSphere ESB and WebSphere Portal. These specialists are available within the hours specified in your service plan.

Monitoring options include: 

  1. Rapid action by our administrative staff when monitored parameters exceed customized Virtual-AppServerAdmin thresholds, with the goal of keeping your systems running smoothly.
  2. Collection and analysis by our IBM WebSphere, RedHat JBoss and Apache Tomcat professionals of availability-related data for your WebSphere, JBoss and Apache servers with urgent notification of possible issues 24x7. 
  3. Collection and analysis by our WebSphere, JBoss and Apache AS professionals of performance-related data for your WebSphere, JBoss and Apache AS servers with summary status updates at regularly scheduled intervals.
  4. Automatic threshold comparison of certain metrics collected for your WebSphere, JBoss and Apache AS servers.
  5. Collection and scanning of server log files, where applicable. 

The Professional Services group of Xtivia backs the Virtual-AppServerAdmin service, so far more than your application server monitoring and administration needs are covered. You also have access to specialists in the areas of Database, Mainframe, Business Intelligence, E-Business, Portal, Application Development and more.

Platinum

The Platinum plan is an example of a typical Virtual-AppServerAdmin service level requested by our clients offering full 24x7x365 monitoring and support.

Full 24x7x365 Monitoring and Support 

Platinum level is for those situations where your WebSphere, JBoss and Apache servers are urgently needed all the time. We make sure your system is running and tuned properly round the clock because your business requires it.

24x7x365
  • System Status Monitoring (Up/Down) "System heartbeat" and Xtivia connectivity checked every 15 minutes.
  • Collect Performance and Resource Metrics
  • Automatic Threshold Comparison of Collected Metrics
  • Notification When Potential System Availability Issue Discovered
  • Notification When Potential System Performance Issue Discovered
  • Notification When Potential System Resource Issue Discovered (disk/memory)
  • Access to Your WebSphere, JBoss and Apache AS Support Professional
  • WebSphere, JBoss and Apache AS Support Professionals Observing Your System
As required
  • Scan System Log Files Daily
  • Weekly/Monthly Reports on Case Activity and System Resources
  • Access to Virtual-AppServerAdmin Client Web Portal for Case Tracking
  • Access to Virtual-AppServerAdmin Client Portal for Metrics Reports
  • Weekly/Monthly Status Phone Call with Your WebSphere, JBoss and Apache AS Support Professional
  • 8 System Support Hours Included with Service Monthly per Supported Instance
  • One Time On-Site Installation and Performance, Environment and Business Policy Review

Silver

The Silver plan is an example of a typical Virtual-AppServerAdmin service level requested by our clients offering Business Hours Monitoring and Support.

Business Hours Monitoring and Support

Our Silver level is perfect for those situations where your WebSphere, JBoss or Apache servers are only needed during business hours (relative to your time zone). We make sure your system is running and tuned properly during your most critical business hours.

 

8:30 A.M. to 5:30 P.M.
  • System Status Monitoring (Up/Down) "System heartbeat" and Xtivia connectivity checked every 15 minutes.
  • Collect Performance and Resource Metrics
  • Automatic Threshold Comparison of Collected Metrics
  • Notification When Potential System Availability Issue Discovered
  • Notification When Potential System Performance Issue Discovered
  • Notification When Potential System Resource Issue Discovered (disk/memory)
  • Access to Your WebSphere, JBoss and Apache Support Professionals
  • WebSphere, JBoss and Apache Support Professionals Observing Your System
As required
  • Scan System Log Files Daily
  • Weekly/Monthly Reports on Case Activity and System Resources
  • Access to Virtual-AppServerAdmin Client Web Portal for Case Tracking
  • Access to Virtual-AppServerAdmin Client Portal for Metrics Reports
  • Weekly/Monthly Status Phone Call with Your WebSphere, JBoss and Apache AS Support Professional
  • 4 System Support Hours Included with Service Monthly per Supported Instance
  • One Time On-Site Installation and Performance, Environment and Business Policy Review

Bronze

The Bronze plan is an example of a typical Virtual-AppServerAdmin service level requested by our clients for On-Call Support.

24x7 On-Call Support

Our Bronze level provides on-call access to seasoned WebSphere, JBoss and Apache AS professionals to answer your questions and help resolve problems.

  • 24x7x365 Access to Your WebSphere, JBoss and Apache AS Support Professionals
  • Access to Virtual-AppServerAdmin Client Web Portal for Case Tracking
  • 2 System Support Hours Included with Service Monthly per Supported Instance

Our Certified WebSphere, JBoss and Apache Engineers can supplement your current Application Server staff. Or, if you don't have a full-time Application Server Administrator, you can call us (24x7x365) when you need some work done or you have a problem or question.