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Xtivia's Remote Services Save You Money
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The Virtual-AppServerAdmin services are designed to be customizable, so you pay a monthly service fee based on the coverage level you require depending on how little or how much you want to outsource your WebSphere, JBoss and Apache AS administration.
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Features
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24x7 Support Only
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Business Hours Monitoring & Support
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24x7 Monitoring & Support
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System Status Monitoring (Up/Down)
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No
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Yes
8:30AM to 5:30PM |
Yes
24x7 |
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Collect Performance and Resource Metrics
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No
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Yes
8:30AM to 5:30PM |
Yes
24x7 |
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Automatic Threshold Comparison of Collected Metrics
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No
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Yes
8:30AM to 5:30PM |
Yes
24x7 |
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Notification When Potential System Availability Issue Discovered
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No
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Yes
8:30AM to 5:30PM |
Yes
24x7 |
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Notification When Potential System Performance Issue Discovered
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No
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Yes
8:30AM to 5:30PM |
Yes
24x7
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Notification When Potential System Resource Issue Discovered
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No
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Yes
8:30AM to 5:30PM |
Yes
24x7 |
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Scan System Log Files Daily
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No
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Yes
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Yes
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24x7 Access to Virtual-ASA Professionals
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Yes
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No
Only 8:30AM to 5:30PM |
Yes
24x7 |
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Virtual-ASA Professionals Observing Your System Daily
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No
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Yes
8:30AM to 5:30PM |
Yes
24x7 |
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Weekly/Monthly Reports on Case Activity and System Resources
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No
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Yes
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Yes
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Access to Virtual-ASA Client Web Portal Case Tracking
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Yes
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Yes
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Yes
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Access to Virtual-ASA Client Web Portal for Metrics Reports
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No
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Yes
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Yes
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Weekly/Monthly Status Phone Call Virtual-ASA Support Professional
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No
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Yes
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Yes
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System Support Hours Included with Service Monthly/Supported Instance
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2 Hours
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4 Hours
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8 Hours
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One Time On-Site Installation and Performance, Environment and Business Policy Review
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Yes
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Yes
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Yes
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Remote Application Server Services from Virtual-AppServerAdmin
The level of service for your monitored WebSphere, JBoss and Apache application servers can be set based upon your unique business requirements. Our Virtual-AppServerAdmin specialists have a wide breadth of experience, knowledge and resources available to share with your staff, or they can simply take care of your WebSphere servers for you.
The Professional Services group of Xtivia backs the Virtual-AppServerAdmin service, so far more than your application server monitoring and administration needs are covered. You also have access to specialists in the areas of Database, Mainframe, Business Intelligence, E-Business, Portal, Application Development and more.
The Platinum plan is an example of a typical Virtual-AppServerAdmin service level requested by our clients offering full 24x7x365 monitoring and support.
Platinum level is for those situations where your WebSphere, JBoss and Apache servers are urgently needed all the time. We make sure your system is running and tuned properly round the clock because your business requires it.
| 24x7x365 |
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| As required |
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The Silver plan is an example of a typical Virtual-AppServerAdmin service level requested by our clients offering Business Hours Monitoring and Support.
Our Silver level is perfect for those situations where your WebSphere, JBoss or Apache servers are only needed during business hours (relative to your time zone). We make sure your system is running and tuned properly during your most critical business hours.
| 8:30 A.M. to 5:30 P.M. |
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| As required |
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The Bronze plan is an example of a typical Virtual-AppServerAdmin service level requested by our clients for On-Call Support.
Our Bronze level provides on-call access to seasoned WebSphere, JBoss and Apache AS professionals to answer your questions and help resolve problems.
Our Certified WebSphere, JBoss and Apache Engineers can supplement your current Application Server staff. Or, if you don't have a full-time Application Server Administrator, you can call us (24x7x365) when you need some work done or you have a problem or question.