Performance Management Tools Can Increase Revenues, Reduce Costs and Improve Customer Loyalty

As performance management (PM) and business intelligence (BI) tools move from the executive suites to the shop floor—and all points in between—companies are deriving both top-line and bottom-line benefits from widespread use of these technologies. Among these benefits are increased revenues, reduced costs, heightened customer loyalty and other key measures of success.

Xtivia’s business-centric PM development methods ensure a richer and more thorough understanding of business value. A carefully crafted program designed to review your organization’s technical and business process readiness for PM, the solution focuses on reinforcing these well known facts:

• Two-thirds of senior executives whose companies use performance management say it has a positive effect on shareholder value.
• Organizations exercising world-class enterprise performance management, including widespread dispersal of the tools, enjoy 2.4 times the three-year equity market returns of typical companies in their industry.
• The broader the distribution of business intelligence and performance management tools, the higher the potential return on the investment.
• A successful performance management program realizes that not all employees need to view data in the same way—or even view the same data.
• The biggest return on investment can come from extending performance management to front-line workers, like telemarketers and collections staff.

Dispersing this technology successfully throughout a company depends on adopting the following best-practice techniques and philosophies honed and adapted by Xtivia:

• Create a culture of accountability as part of the deployment of dashboards and balanced scorecards.
• Go for the fast win, gaining support and user adoption and demonstrating a clear ROI.
• Focus on infrastructure, data quality and governance. Slow systems containing dubious data are quickly abandoned.
• Prune your KPIs. Most companies overwhelm workers with too many metrics.
• Hail to the chief: high-level executive sponsorship is crucial.
• Provide compelling information to every level of employee, appreciating that this can change from user to user.
• Do not think about just providing information; also give clear guidance on actionable steps to take with it.

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