This downloadable resource from RightStar powered by delivers on how to Avoid ITSM Feature Overload XTIVIA.
IT service management (ITSM) is an organizational process that ensures operational teams manage, implement, and provide IT services to stakeholders. These processes include the design, development, and delivery of services such as Incident, Change, Problem, and Configuration Management. Recently, research firms have promoted the term Enterprise Service Management (ESM) replacing ITSM as a revolutionary outgrowth of the digital transformation culture. And because of automation, AI, and non-IT applications, ESM may be a more appropriate moniker than ITSM due to ITSM’s growth in importance, reach, and function in the enterprise.