The XTRA Edge

If you can imagine the business outcome,
XTIVIA can create it with technology.

October 2021

Managed Services Done Right

Utilizing managed services is the process of hiring an outside firm to provide a variety of on-demand solutions across an organization’s technological needs. The managed services model keeps IT solutions at the ready rather than keeping you waiting when potentially time-sensitive breaks, irregularities, or disasters occur.

XTIVIA’s managed service providers give you access to what you need when you need it. Enjoy support across Cloud services, CRM support, Database support, IT Service Management, Kubernetes, OS support, and Reporting support as they become relevant and necessary to your organization.

Take a look at a few examples of how XTIVIA keeps information technology moving faster and more efficiently for some specific clients:

FSHD SocietyCRM Admin-On-Demand Support

FSHD Society is an Admin On-Demand customer. They are a non-profit customer based in the Northeast focused on raising funds to help cure Facioscapulohumeral Muscular Dystrophy (FSHD). They needed a CRM Partner who could provide continuous ongoing Admin-On-Demand support for their Salesforce CRM and Pardot email marketing needs. We guide them on how best to leverage Salesforce tools, ensuring they actively engage their donors, find new donors, and efficiently aid the FSHD community.

Global Retailer – Virtual-DBA Database Managed Services

XTIVIA’s Virtual-DBA managed services provide around-the-clock database administration support and monitoring of this customer’s eCommerce platform. XTIVIA works throughout the year to help optimize their database to ensure that the application can support the extreme demands during the holiday shopping season. Our business-critical technology and data management solutions are available for a variety of platforms, devices, and networks, including integration with legacy systems, development of business applications, and web-based functionality.

National Institutes of Health – Cloud and DevOps Strategy, Implementation and Managed Services

This customer came to XTIVIA with the intent of setting up a fully managed set of AWS environments that followed best practices for cloud architecture and provided fully automated management & maintenance processes. XTIVIA’s DevOps team delivered a best-in-breed setup using Ansible, Terraform, and Cloudformation to provide a seamless Infrastructure-as-Code pipeline for provisioning and maintaining their cloud infrastructure. In addition, XTIVIA leveraged AWS technologies such as Control Tower, GuardDuty, Amazon Inspector, and AWS Security Hub to meet compliance and regulatory requirements related to cloud security, monitoring, and threat detection.

Cloud-based Enterprise Work Management Software Provider – Cloud and DevOps Managed Services

Our customer reached out to XTIVIA for assistance with integrating newly acquired companies into their cloud ecosystem; this led to a multi-year partnership leveraging a multitude of AWS services, from traditional EC2/VPC based cloud implementations to complex next-generation environments leveraging EKS/ECS and Lambda functions. XTIVIA was instrumental in implementing additional cloud-agnostic DevOps tooling for delivery, using best-in-breed tools such as Vault, Terraform, Helm, Jenkins, Kubernetes, Prometheus, Grafana, and Graylog. Finally, XTIVIA provided on-call support services for high-volume data-driven applications backed by large-scale cloud services including Elasticsearch, Kubernetes, Snowflake, and DynamoDB.
XTIVIA has been their trusted Cloud and DevOps Managed Services partner since 2019.

Let's talk Managed Services

Leading Men’s Apparel Brand – 24/7 Operational and Incidentional Support, Automations

Needing a solution for their technology stack with 24/7 support coverage, our customer approached XTIVIA to provide a comprehensive and cost-effective solution for their managed services needs. With a multi-technology platform, this customer operated with different teams at different skill sets. No single team was responsible for end-to-end issues, causing increasing cycle time and Immature ISTM adoption. XTIVIA’s solution included a team with middleware admin experience and a trained team with ITIL frameworks for ITSM adoption. A restructuring of various support teams to a single scoped incident and user management L2 team provided 24/7 coverage in 3 different shifts. The customer benefited from continuous service improvement processes (automations), a cost-effective unified multi-skilled team, better ROI visibility with Workstack and resource utilization metrics, and the peace of mind to focus on business rather than operations.

Large Northeastern Hospital – BMC Remote Admin Services

XTIVIA has provided remote admin services for BMC Remedy (now Helix) ITSM services for this customer since 2015. As an authorized BMC level 1 support partner, these services consist of full administration of the Helix Service Management Suite, including BMC Remedy Service Desk (Incident Management and Problem Management), Asset Management, Change Management, Task Management, and Requester Console. We also provide upgrading, patching, and recently even assisted with a large asset management and CMDB cleanup project. Most users of large ITSM toolsets often utilize just a small part of the toolset’s capabilities. This customer, however, understands that an investment in remote admin guarantees a higher return on investment and increased end-user satisfaction. The result, higher user adoption, enhanced best practices, and improved functionality. All critical in dealing with their move to a more digital enterprise.

XTIVIA Webinar | Five Signs It’s Time to Switch from ServiceNow to Atlassian Jira Service Management

Is moving from ServiceNow to Jira Service Management right for you? We’ve compiled the top five signs we’ve heard from other customers that have already made the switch. If you’re suffering from one or more, it may be time to take a closer look at Jira Service Management from Atlassian.

Liferay Partner Award

Celebrate with us! We are pleased to announce our 5th Liferay North America Partner of the Year Award and our 12th Liferay Award. As a certified Platinum Level Liferay Partner, XTIVIA has been working with Liferay since 2006. During that time, we have helped numerous customers leverage the power of Liferay to build public-facing websites, customer/partner portals, intranets, and multi-tenancy portals customized to meet their needs.

XTIVIA India COVID Relief Fundraiser

THANK YOU – COVID Aid to India

Dear Employees, Customers & Partners,
We appreciate your dedication in joining us as we raised over $10,000 in COVID aid to India!
We were able to help people in smaller villages get access to basic needs, like food, oxygen, and healthcare.

Our Partners

Leverage Our Partnerships & Take Your Business to the Next Level

Wow, can you believe we’re already in the Q4 of 2021?  So much to do and little time to get it done. That’s why this month we wanted to share more about XTIVIA managed services. Showcasing some of our success stories on how we are assisting our customers with our managed services, giving them back the time needed to focus on their business.  Please reach out if you’d like to learn more about our managed services at XTIVIA and how we can assist your business.

Lastly, congrats to our DXP/Web Portal/CMS team for earning the Liferay North America Partner of the Year Award for the 5th time!

Dennis Robinson | CEO, XTIVIA

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