by XTIVIA | May 17, 2023 | Blog, Customer Relationship Management
Salesforce Service Cloud is a powerful customer service platform that enables businesses to deliver exceptional customer experiences. With Service Cloud, businesses can streamline their customer service operations, automate routine tasks, and provide personalized...
by Marilyn Prevatte | May 16, 2023 | Blog, Customer Relationship Management
Technical and design debt! What is it, and should you avoid it? The simple answer is YES! Technical Debt Technical debt is a metaphor used in software development to describe the consequences of prioritizing speed over code quality. Developers who make conscious or...
by Marilyn Prevatte | May 4, 2023 | Blog, Customer Relationship Management
Maybe you have been using Salesforce for a while now, but you suspect your data’s integrity and quality are inconsistent. Also, you may find that you need to utilize some of its features; a Salesforce Data Audit can help you identify those areas that need...
by XTIVIA | May 3, 2023 | Blog, Customer Relationship Management
Salesforce Service Cloud is a comprehensive customer service platform that enables businesses to deliver personalized, efficient, and consistent service across all channels. It provides a unified view of customer interactions, automates routine tasks, and enables...
by XTIVIA | Apr 26, 2023 | Blog, Customer Relationship Management
Salesforce Sales Cloud is a customer relationship management (CRM) platform designed to help businesses manage their sales processes more effectively. It provides a range of capabilities to manage sales leads, opportunities, and customer interactions, allowing...
by Marilyn Prevatte | Apr 11, 2023 | Blog, Customer Relationship Management
As an enterprise business owner, you have choices regarding marketing automation platforms. One popular option is Mailchimp, which offers a range of features and integrations to help you grow your business. However, Salesforce Marketing Cloud may better fit a large...
