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Infor CRM Features

Infor CRM is an award-winning CRM solution that provides a complete view of customer interactions across your sales, marketing, and customer service/support teams.

This allows you to collaborate and respond promptly and knowledgeably to customer inquiries and sales opportunities. Here’s a quick overview of how Infor CRM can impact various aspects of your business:

Features

Sales

  • Increase productivity by automating key aspects of the selling cycle
  • Maximize selling effectiveness with advanced sales tools and resources
  • Make informed decisions based on accurate visibility into the sales pipeline

Marketing

  • Identify and target the most profitable prospects
  • Manage and track all aspects of campaigns in one place
  • Analyze campaign ROI to increase marketing efficiency
  • Get the most from your CRM software solution investment

Customer Service and Support

  • Resolve customer questions, issues and requests quickly
  • Create a consistently high-quality customer experience
  • Capitalize on a variety of new selling opportunities
  • Provide convenient self-service solutions to customers
  • Reduce the time/resources it takes to support your customers
  • Extend service delivery through 24/7 self-service solutions

Reporting and Dashboards

  • Analyze data and assess performance across your organization
  • Gain a deeper understanding of business and team performance
  • Make strategic decisions that positively impact your bottom line
  • Quickly leverage basic lookup, group and reporting capabilities
  • Create helpful interactive dashboards and custom reports
  • Utilize advanced data mining and predictive analysis tools
  • Increase overall organizational and customer intelligence

Mobile

  • Enjoy rich functionality across multiple mobile platforms
  • Customizable application is easy to deploy and manage
  • Available at no extra charge to Infor CRM customers
  • Mobile-only license option available at a reduced cost

Application Integration

    Integrate Infor CRM with accounting and financial applications Leverage a complete view of all your customer interactions Make better decisions based on complete customer information

 

More Information

For more information visit the following pages:

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XTIVIA CORPORATE OFFICE
304 South 8th Street, Suite 201
Colorado Springs, CO 80905 USA

Additional offices in New York, New Jersey,
Missouri, Texas, Virginia, and Hyderabad, India.

USA toll free: 888-685-3101, ext. 2
International: +1 719-685-3100, ext. 2
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