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The Frictionless Enterprise

The Frictionless Enterprise

Whether it’s on your favorite social media platform or mentioned in the latest Gartner/Forrester analyst reports, you cannot escape conversations about digital transformation, customer experience and eliminating friction. As with most emerging trends, these...
The Organizational Hierarchy of Needs

The Organizational Hierarchy of Needs

Maslow’s hierarchy of needs is a theory in psychology that states lower hierarchical needs must be satisfied before individuals can address higher needs. From the bottom of the hierarchy upwards, the needs are physiological, safety, love and belonging, esteem...
Ecosystems, Experience and Enterprise

Ecosystems, Experience and Enterprise

Understanding the ecosystems of your customers and their brand experience with your company, as well as your own systems, is the key to creating connection for mutually-beneficial digital enterprise. The Internet of Things (IoT) means that a customer can order a ride...