BIG RIVER TELEPHONE COMPANY: INFOR™ CRM
XTIVIA + INFOR CRM = CUSTOMER SATISFACTION
Big River Telephone Company, a St. Louis-based, full-service telecommunications provider serving the mid-western United States, engaged XTIVIA to integrate the Infor CRM suite with its operation support system (OSS) to enable a unified Customer Relationship Management and support system. Big River Telephone selected Infor CRM after considering numerous competing CRM product offerings.
“We knew Infor CRM was a wise choice, but our expectations have been far exceeded when measuring return on investment,” said Kevin Cantwell, president of Big River Telephone. With Infor CRM at the core of its business, Big River has achieved a customer satisfaction rating of 98.6 percent, significantly surpassing the 70 percent telecommunications industry average.
Big River has been awarded the Gartner CRM Excellence Award in the small-to-midsize category.
No obligation, no pressure. We're easy to talk with and you might be surprised at how much you can learn about your project by speaking with our experts.
XTIVIA CORPORATE OFFICE
304 South 8th Street, Suite 201
Colorado Springs, CO 80905 USA
Additional offices in New York, New Jersey,
Missouri, Texas, Virginia, and Hyderabad, India.
USA toll free: 888-685-3101, ext. 2
International: +1 719-685-3100, ext. 2
Fax: +1 719-685-3400
Complete the form to hear from us.