888-685-3101, ext. 2

Atlassian Solutions & Managed Services

Atlassian for every team. Implemented, supported, delivered.

Jira Service Management, Jira Software, Confluence, Bitbucket, Rovo, and the full Atlassian System of Work — designed, deployed, and run by certified specialists. Cloud, Data Center, or a clean migration between them.

Platinum Solution PartnerRightStar, an XTIVIA companySince 1992
Schedule a Call with Our TeamExplore Our Services
Atlassian System of WorkCloud / Data Center
PlanBuildServeKnow
JSMJira Service ManagementITSM · ESM
JSJira SoftwareAgile delivery
CONConfluenceKnowledge
BBBitbucket · CompassCode · DevEx
AIRovo + Atlassian IntelligenceAgents · Search
SSO / SCIMAutomationIntegrationsGovernance
The Atlassian portfolio we implement, support, and resell
Jira SoftwareJira Service ManagementConfluenceBitbucketTrelloCompassOpsgenieStatuspageLoomJira AlignRovoMarketplace Apps

Why partner choice matters

The right Atlassian partner is the difference between rollout and outcomes.

Atlassian builds the platform. Selecting the right products, sizing licenses, shaping the service catalog, integrating with the rest of your stack, and keeping it healthy in production — that is the work.

Platinum Solution PartnerForrester-ranked ITSMAuthorized resellerMarketplace app developer
01

Jira deployed, not adopted

A clean install is not a working ITSM practice. Without service design, request types, SLAs, and queues fit to your teams, Jira becomes shelfware.

02

Server EOL caught teams flat-footed

Atlassian Server is end-of-life. Cloud and Data Center each have trade-offs. The wrong migration path costs months of re-work and lost customizations.

03

Confluence sprawl, no governance

Spaces multiply, permissions drift, search rots, knowledge stops being findable. Governance is a discipline, not a setting.

04

Generalist MSPs dabble in Atlassian

A team that has configured some Jira is not the team you call when hundreds of agents and thousands of requests depend on it.

Atlassian services

End-to-end Atlassian, from selection to steady state.

A phased approach designed to earn ROI fast — deep expertise across the Atlassian portfolio, plus the integration, DevOps, data, and AI muscle of a full-service technology partner.

Flagship

Consulting & Strategy

Product fit, license sizing, service design, and architecture from a team with a decade-plus in the Atlassian stack.

Implementation

Best-practice install, configure, and rollout for Jira, JSM, Confluence, and the rest — any size, any complexity.

Cloud Migration

Server and Data Center to Atlassian Cloud — assessment, app compatibility, data and history, hard cutover or phased.

Data Center Engineering

For workloads that must stay self-hosted: HA architecture, performance, security hardening, and upgrade cycles.

Always-on

Managed Services

A dedicated U.S.-based Atlassian admin for your org. Coverage, coaching, build-out, and vendor management.

Licensing & Reselling

Authorized Atlassian reseller. Negotiate, procure, renew, and true-up — bundled with implementation if you want.

Custom Apps & Integrations

Forge and Connect apps, REST/GraphQL integrations to ServiceNow, Salesforce, Slack, Teams, GitHub, and Snowflake.

Rovo & Atlassian Intelligence

Stand up AI agents, smart links, and intelligent search safely — with the governance and evals enterprises require.

The full Atlassian portfolio

One system of work. Every team, every workflow.

Atlassian has moved well beyond Jira plus Confluence. The portfolio now spans service management, software delivery, knowledge, code, async video, and AI — with a shared identity, data, and automation fabric.

Jira Service Management

High-velocity ITSM for service, dev, ops, HR, legal, and facilities.

Jira Software

Plan, track, and deliver agile software across teams of every size.

Confluence

The connected workspace where work and knowledge live together.

Bitbucket

Git source code, pipelines, and code review — wired into Jira.

Trello

Lightweight kanban for teams that want to start simple.

Compass

A developer portal that maps services, scorecards, and ownership.

Opsgenie

On-call schedules, alert routing, and incident response.

Statuspage

Customer-facing status communication during incidents.

Loom

Async video updates for distributed teams and customer comms.

AI

Rovo + Atlassian Intelligence

AI agents, chat, and smart links across the Atlassian System of Work.

Jira Align

Enterprise agile planning that connects strategy to delivery.

Marketplace

Vetted apps for governance, reporting, time tracking, and integrations.

Where do you start? Most XTIVIA engagements begin with Jira Service Management or Confluence as the anchor, then bring in Jira Software, Bitbucket, and Rovo as adjacent teams adopt the platform. We size that roadmap in the first workshop.

Rovo + Atlassian Intelligence

AI that gets work done, not AI that demos.

Rovo and Atlassian Intelligence are now woven into JSM, Jira, and Confluence. XTIVIA stands them up safely — with the right knowledge sources, the right guardrails, and the evals that prove they work before they touch a customer.

01

Rovo Chat & Search

A connected assistant that searches across Jira, Confluence, and your integrated SaaS — and cites its sources.

02

Rovo Agents

Purpose-built agents for triage, knowledge surfacing, code review, and routine service work — governed and auditable.

03

AI in JSM

Smart deflection, virtual agents in Slack and Teams, summarized tickets, and AI-drafted responses for service teams.

04

Intelligence in Confluence

Draft, summarize, translate, and define — respecting the page graph and permissions out of the box.

Solutions we build on Atlassian

Whatever you’re standing up, we’ve delivered it.

Six recurring shapes, all battle-tested. Pick the closest to what you have in mind and we’ll bring a reference architecture to the first call.

S/01

IT Service Management

Incident, request, change, problem, and asset management on Jira Service Management — wired to your CMDB and on-call.

Forrester-recognized practice
S/02

Agile Software Delivery

Jira Software at scale: portfolio planning, team-of-teams cadence, Bitbucket and Compass for the dev backbone.

Scrum · Kanban · SAFe
S/03

Enterprise Service Management

JSM beyond IT — HR, legal, facilities, finance, and marketing ops. One platform, many service desks.

HR · Legal · Facilities
S/04

Knowledge & Intranet

Confluence as the connected workspace. Governed spaces, templates, Atlassian Intelligence, and search that actually finds things.

Confluence Cloud / DC
S/05

Incident & On-call

Opsgenie schedules, JSM major-incident workflow, and Statuspage customer comms — one paging fabric for the org.

Opsgenie · Statuspage
S/06

DevEx & Developer Platform

Compass scorecards, service catalog, golden paths, and Bitbucket pipelines for the platform engineering function.

Compass · Bitbucket

Industries we know cold

Domain depth, not just platform depth.

A quarter-century of enterprise IT across regulated and complex industries. Every Atlassian engagement starts with people who already speak your business.

Financial Services

Audit-ready ITSM, change governance, and Data Center for regulated workloads.

Healthcare

HIPAA-aware service management and Confluence governance for clinical ops.

Manufacturing

JSM for plant IT, supplier ops, and field service workflows.

Public Sector

FedRAMP-aware deployments and Data Center for sovereign workloads.

Energy & Utilities

On-call, incident comms, and dealer / field portals on JSM.

Pick your deployment

Cloud, Data Center, or a migration — we’ll help you choose.

The two go-forward homes are Atlassian Cloud and Atlassian Data Center. The right call depends on your data residency rules, regulatory footprint, and how much custom code you’re carrying.

Cloud
Most common

Atlassian Cloud

Atlassian-managed SaaS. Fastest time to value, fastest access to Rovo and new features.

  • Standard, Premium, and Enterprise editions
  • Cloud-native automation, sandboxes, and release tracks
  • First in line for Rovo and Atlassian Intelligence
XTIVIA owns selection, configuration, integrations, and content / service design on top.
Data Center

Atlassian Data Center

Self-hosted in your cloud or on-prem. The path for sovereign, regulated, or deeply customized workloads.

  • AWS, Azure, GCP, OpenShift, Kubernetes — your call
  • Full control over data residency, identity, and stack
  • XTIVIA handles HA, performance, and upgrade cadence
XTIVIA covers reference architecture, deployment, monitoring, and 24/7 managed support.
Migration

Server → Cloud or DC

Atlassian Server is end-of-life. We pick the right destination and get you there without losing history or velocity.

  • Cloud-readiness assessment with app compatibility map
  • Phased migration with parallel running where it helps
  • Apps, automation, custom workflows, and history preserved
A typical XTIVIA assessment wraps in two weeks; migrations start from two months.

Atlassian software reselling

Buy your Atlassian licenses through the team that runs them.

Procure new licenses, renew existing ones, move tiers, add Rovo, or bundle Marketplace apps — and have the same team available to design, build, and run what you license.

01
One vendor

License procurement, renewals, true-ups, and implementation under a single SOW and a single point of contact.

02
Right-sized SKUs

We model Standard vs Premium vs Enterprise — and Cloud vs Data Center — against your actual usage and growth.

03
Negotiated pricing

As a Platinum Partner we pass along the best available pricing on new purchases, renewals, and tier moves.

04
Renewal-aware

No surprise mid-year true-ups. We watch user counts, tier limits, and renewal dates so finance never gets caught.

05
Marketplace apps

Resell and consolidate billing for vetted Marketplace apps alongside your Atlassian subscriptions.

06
Pre-sale advisory

Free architecture and licensing consults before you ever sign — so the SKU mix matches the deployment plan.

What we resell

Platinum pricing
Atlassian Cloud
Jira SoftwareJira Service ManagementConfluenceBitbucketCompassLoom
Data Center
Jira Software DCJira Service Management DCConfluence DCBitbucket DCCrowd DC
Add-on suites
RovoAtlassian IntelligenceJira AlignOpsgenieStatuspageTrello Enterprise
Marketplace
ScanStar (XTIVIA)TempoStructureeazyBIScriptRunnerRefined

Customer outcomes

Atlassian at the scale of regulated, enterprise IT.

Two representative programs, in full. We’ll bring named references to a discovery call.

U.S. Bureau of Prisons

Public Sector · Federal

40kEmployees served
1,000+Help desk members
165Help desk groups
225Locations

A hub-and-spoke JSM service desk for 165 help desk groups across 225 locations.

Challenge

BOP is a large government enterprise with approximately 40,000 employees and more than 1,000 help desk team members organized into 165 groups handling IT and personnel-action incidents across 225 geographic locations. Tickets had to route to the right resource while keeping centralized control of a nationwide system.

What XTIVIA delivered

RightStar, an XTIVIA company and a BOP partner since 2003, designed and built a hub-and-spoke JSM service desk that lets BOP think global and act local. All issues live in a single project for centralized control while delivery work routes to local offices. Security and queues are tuned so each group sees only what is relevant, and the IT and HR teams each get a portal with embedded Confluence knowledge and self-service request forms.

Stack

Jira Service ManagementConfluenceMarketplace appsSelf-service portalQueue routingRole-based security

“Works perfectly. I have already had a few people say today how much they are loving using this and how much time it is saving versus our old system.”

Senior BOP Manager · U.S. Bureau of Prisons

Global manufacturer

Enterprise Migration · Server → Cloud

12+Instances consolidated
0Tickets lost at cutover
40+Marketplace apps mapped
↓ TCOLower cost of ownership

Off Server, onto Cloud — with the apps and history intact.

Challenge

A multi-thousand-seat Atlassian estate ran on Server and Data Center across multiple instances, with deep customizations, dozens of Marketplace apps, and a decade of history the business refused to lose.

What XTIVIA delivered

XTIVIA delivered a cloud-readiness assessment, a per-app compatibility map, and a phased migration plan. Instances were consolidated, apps swapped for cloud-native equivalents, and a parallel-run window let teams validate before cutover.

Stack

Atlassian Cloud EnterpriseJCMAForgeMarketplace appsIdentity / SCIMCustom data scripts

“XTIVIA approached the migration with the discipline of a Fortune-100 program. The assessment, the app-by-app plan, and the cutover dry-runs are why we landed it on schedule.”

Director, Platform Engineering · Global manufacturing client

Built by XTIVIA

We build on Atlassian, not just with it — ScanStar for Jira.

An Atlassian Marketplace app XTIVIA designed, built, and maintains — barcode and QR scanning inside Jira, on any modern phone.

Challenge

Field, warehouse, and lab teams needed to update Jira issues from a phone without typing keys or re-keying serial numbers. Off-the-shelf scanning apps did not integrate cleanly with Jira fields and workflows.

What XTIVIA built

ScanStar turns any modern phone into a Jira barcode and QR scanner — mapping scans to issue keys, asset IDs, and custom fields, with offline support and audit history. It runs on Forge inside your own Atlassian tenant, so there is no extra infrastructure to procure or secure.

Stack
Atlassian ForgeMobile SDKsJira REST APIsJSM AssetsWorkflow triggers
“ScanStar is a great example of why XTIVIA is more than an implementer — they build on Atlassian, not just with it.”
XTIVIA Product Team · Atlassian Marketplace Vendor

Cloud migration

Still on Atlassian Server or aging Data Center?

Atlassian Server is end-of-life. The two go-forward homes are Cloud and current Data Center. XTIVIA runs phased migrations that preserve customizations and history, map every Marketplace app, and let teams keep working through cutover.

Plan Your Migration
PlatformAtlassian Server→Cloud or current DC
ITSMJira Service Desk→Jira Service Management
HostingOn-prem VMs→SaaS or your cloud
AppsServer Marketplace→Cloud / Forge equivalents
IdentityLocal users / Crowd→SSO + SCIM
AINone→Rovo + Intelligence

Why XTIVIA

The Atlassian partner that runs what it builds.

Atlassian shines in the hands of specialists. Six reasons enterprises ask for XTIVIA and RightStar by name.

01

Atlassian Platinum Partner

Top-tier Solution Partner via the RightStar brand. Certified across Jira, JSM, Confluence, and the broader portfolio.

02

Forrester-ranked ITSM

Independently recognized as a top IT Service Management consulting firm. Proven methods, not improvised ones.

03

U.S.-based managed services

A dedicated U.S.-based Atlassian admin who learns your environment, your people, and your processes.

04

Marketplace app developer

We build on Atlassian, not just with it — ScanStar and other Forge / Connect apps for customers and the community.

05

One accountable team

Strategy, design, engineering, integration, DevOps, and support — one roof, one PM, one phone number.

06

Outcomes over hours

Phased engagements tied to business outcomes. We earn ROI early and we measure it.

30+Years in enterprise ITFounded in 1992.
10,000+Projects delivered across all platformsAcross every major industry.
2003Serving federal customersAtlassian and ITSM programs.
24/7Managed support coverageU.S.-based Atlassian admins.

Cloud vs. on-premises

Why migrate to Atlassian Cloud?

Server support is already gone and Data Center now has a published end date. Cloud is where the platform — and every new capability — goes from here.

Scalability and flexibility

Atlassian Cloud gives your organization a scalable, flexible environment as needs grow. No server capacity planning, no hardware upgrades — add or remove users, adapt to changing demand, and scale operations without disruption.

Enhanced collaboration

Collaboration is at the heart of Atlassian Cloud: real-time editing, inline comments, and notifications across projects, tasks, and documentation — plus native integrations that unify the rest of your toolset in one connected workspace.

Advanced security and compliance

Cloud brings data encryption, granular access controls, and continuous vulnerability assessment, along with the certifications you need to meet industry compliance standards and keep sensitive data protected.

Where Server and Data Center stand

Feb 15, 2024
Server support ended

Atlassian ended support, bug fixes, and security updates for all Server products — Jira, Confluence, Bitbucket Server, and the rest. Existing instances may still run, but they receive no vendor updates or patches.

March 2026
New Data Center sales ended

Data Center is no longer sold to new customers, closing the last net-new on-premises option.

March 2028
Final Data Center renewals

The last renewals for existing Data Center customers land here — after this point there is no path to extend on-premises licensing.

March 28, 2029
Data Center end of life

Atlassian’s announced Data Center EOL. All remaining instances shift to a read-only state.

Your Server products are unsupported — now what?

There are two supported destinations: migrate to Cloud or move to Data Center until 2029. For most organizations Cloud is the right call — it is where Atlassian ships new capability, and it removes the upgrade treadmill entirely. Atlassian’s recommended next steps:

01
Claim your free Cloud Migration Trial

Atlassian offers 60-day free Cloud Migration Trials for Server customers with expired maintenance — enough runway to test a real migration, not a demo.

02
Work the Cloud Migration Guide in phases

Atlassian’s guide breaks the transition into digestible phases and names the tooling, resources, and support required at each step. We run those phases with you.

03
Get onto migration-compatible versions

Confirm your Server or Data Center versions are supported by the migration tooling before cutover planning starts — this is the step teams most often miss.

Talk Through Your Migration Path

Reference: Atlassian’s latest Atlassian Cloud changes and the Server end of support information page on atlassian.com.

Atlassian blog

From strategy to technical nuggets.

Field notes from the engineers, admins, and architects delivering Atlassian every day for XTIVIA customers.

Let’s Talk Today!

No obligation, no pressure. We’re easy to talk with and you might be surprised at how much you can learn about your project by speaking with our experts.

XTIVIA CORPORATE OFFICE
304 South 8th Street, Suite 201
Colorado Springs, CO 80905 USA

Additional offices in New York, New Jersey, Texas, Virginia, and Hyderabad, India.

USA toll-free: 888-685-3101, ext. 2
International: +1 719-685-3100, ext. 2
Fax: +1 719-685-3400

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