Oracle Hyperion & EPM Services
Oracle Hyperion managed services, around the clock.
XTIVIA monitors, administers, enhances, and supports your Essbase, Planning, HFM, and financial reporting applications on a proven ITIL service-management framework.
The EPM estate
Every Hyperion module, one team
We administer and extend every layer of your Hyperion estate — on-premises or hosted — so one team owns the whole platform.
Essbase & Planning
BSO and ASO cubes, calc scripts, MaxL, MDX, business rules, and Planning forms.
Close & consolidation
Hyperion Financial Management rules, consolidation processes, and General Ledger access support.
Reporting & Smart View
Financial Reporting, Smart View ad hoc and flex forms, and Narrative Reporting.
Data integration
FDMEE, Data Management, EPM Automate, and REST APIs connecting ERP and source systems.
Services
Everything it takes to run Hyperion
Keep Hyperion available, stable, and performing — and keep improving it as the business asks for more.
Hyperion Managed Services
Gold, Silver, Bronze, or custom coverage on an ITIL framework, with a dedicated Service Manager.
Application Administration
Provisioning, security, backups, health checks, log analysis, and tuning for availability, stability, and performance.
Enhancements & Development
Calc scripts, MDX and MaxL, business rules, forms, dimension metadata, reports, charts, and POVs.
Disaster Recovery & Health Checks
Mock DR in an isolated environment, root-cause analysis, and failover designs you can actually test.
Integration Support
Monitoring and maintaining the jobs and integrations that connect Hyperion to your ERP and source systems.
End-User Enablement
Smart View and Planning web-form training, how-to support, and client installs for finance users.
Capabilities
Hands-on Hyperion expertise
Our consultants write the calc scripts, rules, and integrations themselves — the depth in our blogs is the depth we bring to your tickets.
Essbase
BSO and ASO design, calc scripts, MDX, MaxL automation, and custom-defined functions for logic Essbase lacks.
Planning & Budgeting
Web forms, business rules, approvals, and data aggregation and export logic in Hyperion Planning.
Financial Consolidation
HFM rules, consolidation processes, and data movement between Hyperion cubes.
Financial Reporting
New and modified HFR reports, report libraries, and version control for finance teams.
Smart View
Ad hoc analysis, flex forms, and refreshable Office reports connected to Planning and Essbase.
Data Integration
FDMEE, Data Management, and EPM Automate pipelines from ERP, plus Hyperion-to-ERP integrations.
Metadata & Dimensions
Outlines, aliases, hierarchies, and dimension metadata kept consistent as the business changes.
Monitoring & Health
Backup monitoring, log analysis, bottleneck tuning, and automated-process checks around the clock.
Security & Workspace
Shared Services provisioning, access control, and branded EPM Workspace customization.
Ready to get more from Oracle Hyperion?
Talk to an XTIVIA Hyperion expert about your environment — no obligation, no pressure.
Support packages
Coverage that matches your hours
Every package runs on our ITIL service-management framework and includes proactive monitoring, application administration, development and management tools, enhancements, and status reporting.
Gold · 24×7 or 24×5
Round-the-clock coverage for global finance teams working across time zones and close calendars.
Silver · 16×5
Two-shift business support for regional teams and overnight batch windows.
Bronze · 10×5
Business-hours back-up and expert escalation for in-house administrators.
Custom · Scoped to you
Coverage built around your close calendar, planning cycle, or migration window.
Hyperion service catalog
What every package covers
Routine requests are defined up front, so scope, ownership, and turnaround are never guesswork.
Health Check
- Database status validation for Planning and Essbase cubes
- Services status validation
- Workspace, Planning, and Essbase app validation
- Documentation of each step
- Daily health-check status updates
Routine Maintenance
- Metadata management in Hyperion Planning (Classic)
- Security management in Planning and Essbase
- Data issue resolution in Planning and Essbase
- Troubleshooting calculation issues
- Applying patches
- Storage space and application size management
- Planning and Essbase application DB backup
Technical Support
- Application access and database troubleshooting
- Database password expiry issues
- Application and Essbase Server troubleshooting
- Calculation and business rule issues
- Data backup and maintenance issues
- Application backup with LCM / CopyApp
- Environment refreshes, e.g. DEV from PROD
Monitoring
- Alert monitoring and log-file troubleshooting
- Storage space and CPU utilization
- User lock issues in the Hyperion database
- Stuck threads in the WebLogic console
- Scheduled hot and cold backups
Tuning Suggestions
- Operating system parameters
- HTTP Server parameters
- HTTP Server compression and caching
- Oracle Database parameters
- Hyper-threading / SMT considerations
App. Maintenance
- Application database and services validation
- Metadata management and data loads
- Application tuning in the registry and WebLogic console
- Scheduled full application backups
- Exact-copy cloning between environments
Application Services
- Web-based, parameterized budgeting and planning
- Custom data-entry web forms
- Automated custom calculations (business rules)
- User-based planning calendar and task list
- Online submission and review (Process Management)
- What-if analysis
Code Migration
- Calculations, translation, and consolidation
- Member lists
AI in Oracle EPM
Ready for Oracle EPM AI
Oracle now embeds AI agents, IPM Insights, and predictive planning across its EPM platform. They are only as good as the data, metadata, and processes underneath — we keep yours ready.
Planning Agent
Natural-language variance analysis, predictive planning, and what-if scenarios on a clean model.
IPM Insights
Embedded machine learning that flags anomalies, forecast bias, and hidden correlations.
Close & reconciliation agents
Agent-assisted consolidation and continuous reconciliation in place of period-end fire drills.
Trusted master data
Clean, governed hierarchies and metadata — the foundation every EPM agent depends on.
Signature offering
Taking over your Hyperion support.
Our Managed Services Framework — people, process, and technology, with checklists and best practices — gets an engagement operating quickly, then keeps improving it.
- 01
We value
Understand your business model, goals, challenges, and risks before anything about the service is designed.
- 02
We analyze
Define the service delivery and deployment model, compliance, governance, SLAs, tooling, and the service and process gaps to close.
- 03
We agree
Process design and controls, SLAs and KPIs for key activities, the run book, escalation matrix, risk plans, and the Hyperion Service Catalog.
- 04
We set up
Deploy the team, tools, processes, network access, DevOps, and project controls.
- 05
We stabilize
Process and quality audits, metrics and reports, and governance reviews — then continuous monitoring, support, and improvement.
Success stories
Hyperion delivery, at enterprise scale.
One engagement keeps a global finance team supported around the clock; the other found why disaster recovery kept failing.
Resources
Data sheets & field notes
The data sheet, both case studies, and hands-on Hyperion writing from the consultants who do the work.
Data Sheet
Hyperion managed service offerings
Blog
Integrating Smart View with Hyperion Planning for reporting
Blog
Implementing Hyperion Essbase custom-defined functions
Blog
Customizing the Hyperion EPM Workspace login page
Case Study
Enhancing Hyperion support for a global luxury hospitality brand
Case Study
Digital banking company: innovations in disaster recovery
Let's Talk Today!
No obligation, no pressure. We're easy to talk with and you might be surprised at how much you can learn about your project by speaking with our experts.
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Additional offices in New York, New Jersey, Texas, Virginia, and Hyderabad, India.
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