Close the physical gap in your CMDB.

Receive

Log every asset the moment it arrives.

• Scan at the dock to create CIs instantly
• Capture serial, model, PO & asset tag
• Generate and assign barcode labels on the spot

Track

Always know where it is and who has it.

• Check-in / check-out with a single scan
• Update location, owner & status in seconds
• Full chain-of-custody history per asset

Verify

Confirm reality matches the record.

• Scan to validate an asset against the CMDB
• Surface mismatches & wrong tags instantly
• Confirm identity at deployment and return

Audit

Turn week-long audits into an afternoon.

• Batch-scan an entire location fast
• Auto-reconcile against expected inventory
• Flag exceptions & missing assets for review

Native scanning for Jira Service Management Assets

JSM Assets is excellent at organizing your CMDB, and it can generate QR codes for your hardware. But printing a label and reading one back into the system are two different jobs. Some platforms can produce a code yet give you no native way to scan it, or route teams through complex codeless automation studios just to close the loop.

ScanStar adds true native scanning on iOS, Android, and Zebra, writing Receive, Track, Verify, and Audit data straight into JSM Assets.

• Reads the QR & barcodes JSM Assets generates
• Two-way sync to your Assets objects & schema
• No codeless-studio workarounds to maintain

A budget-friendly alternative to premium HAM modules

ServiceNow's native hardware asset management is powerful, and priced to match. For many teams the mobile scanning piece alone doesn't justify the spend on a premium module, yet field accuracy still has to be solved.

ScanStar delivers high-reliability mobile Receive, Track, Verify, and Audit at a fraction of the cost, syncing cleanly to your ServiceNow asset records.

• The same scan workflow at far lower total cost
• Reliable two-way sync to ServiceNow CMDB
• Skip the premium hardware-asset add-on

Enterprise-grade physical tracking, minus the heavyweight framework

Large mobility frameworks can deliver physical tracking, but they're heavy to deploy and costly to run. Rigid, packaged options can box your team into someone else's workflow instead of fitting yours.

ScanStar gives you the same reliable Receive, Track, Verify, and Audit foundation across BMC Helix and Remedyforce, at a fraction of the cost and with far more flexibility.

• The same core tracking, far lighter footprint
• Flexible to your process, not a rigid package
• A fraction of the cost of heavy frameworks

Field-verified asset data for Xurrent service management

Xurrent gives you a clean, modern service management backbone and a well-structured configuration model. What no service management platform can do on its own is confirm what's physically sitting on the shelf, in the closet, or on a user's desk.

ScanStar supplies that ground truth, letting your team Receive, Track, Verify, and Audit hardware from a phone and write verified records straight back into Xurrent.

• Scan-driven updates to your Xurrent CIs
• Chain of custody captured at the point of handoff
• Audit reconciliation without spreadsheet exports

Mobile asset verification for TeamDynamix ITSM

TeamDynamix pairs service management with project and portfolio work, which makes accurate hardware records matter well beyond the help desk. Keeping those records current still depends on someone physically confirming what's where.

ScanStar closes that loop with native scanning on iOS, Android, and Zebra, so Receive, Track, Verify, and Audit all feed clean data into TeamDynamix.

• Native scanning against your TDX asset records
• Fast location and owner updates in the field
• Batch audits that reconcile in an afternoon