Modernizing Payment Systems: Digital Transformation for Texas’ Leading Insurance Provider

Organization

Our client, Texas’ largest provider of workers’ compensation insurance, has been a trusted partner to over 75,000 businesses since 1991. Transitioning from a state-sponsored insurer to a policyholder-owned mutual company, the organization now safeguards over 1.5 million employees statewide. Handling over $50 million in monthly policy payments, the company embarked on a digital transformation journey to modernize its billing systems, streamline operations, and deliver exceptional customer experiences.

Challenge

The client faced several key challenges during their initiative to enhance payment systems and improve customer satisfaction.

Vendor Transition
Replacing the payment processing vendor without disrupting operations required a seamless approach to ensure continuity and maintain compliance with regulatory deadlines.

Modernizing Installments
Transitioning from a 15%-down-payment structure to equal installments simplified billing but required significant updates to legacy systems.

Automated Billing
Introducing recurring payment functionality posed technical hurdles, including managing customer data securely and ensuring seamless API integration.

Testing and DevOps Optimization
Manual processes and outdated CI/CD pipelines hindered deployment cycles and increased the risk of errors in a high-stakes payment environment.

Solution

XTIVIA’s dedicated team partnered with the client to design and implement a holistic modernization strategy. Leveraging cutting-edge technologies like Azure DevOps, TIBCO BusinessWorks, and ReactJS, XTIVIA redefined payment systems to meet the organization’s growing demands.

Seamless ACH Vendor Integration

• Delivered zero-downtime vendor transition for processing $50 million in monthly payments.
• Leveraged real-time APIs for secure and reliable transaction updates.

Modernized Installment Plans

• Redesigned the legacy payment structure to introduce a 12-equal-installments plan, improving customer convenience and cash flow predictability.
• Fully integrated the new plan into enterprise systems via robust API connections.

Advanced Payment Gateway Development

• Built a feature-rich payment gateway using TIBCO BusinessWorks and Spring Boot, enabling single and recurring payments.
• Integrated seamlessly with enterprise applications for enhanced real-time processing.

Next-Gen Frontend

• Replaced the outdated AngularJS application with a ReactJS frontend, leveraging TypeScript for improved maintainability, scalability, and user experience.

Automated Testing Framework

• Designed an enterprise-grade automated testing solution using Postman, TestNG, and Selenium for comprehensive API and application workflow coverage.
• Automated regression and performance tests reduced manual effort and improved reliability.

Azure-Driven DevOps Optimization

• Migrated CI/CD pipelines to Azure DevOps, enabling automated builds, testing, and deployments.
• Leveraged Azure DevOps Boards for streamlined project management, ensuring efficient cross-team collaboration and tracking.

BUSINESS RESULT

The modernization initiative delivered transformative results for the client:

• Improved Cash Flow: Automated recurring payments enhanced forecasting and reduced missed payments.
• Higher Customer Satisfaction: Simplified billing structures and payment automation met key customer demands, increasing customer loyalty.
• Enhanced Reliability: Automated testing reduced errors by 25%, ensuring high-quality releases.
• Regulatory Compliance: Achieved vendor transition deadlines with zero disruption.
• Faster Time-to-Market: Streamlined CI/CD pipelines accelerated feature delivery by 30%, supporting the organization’s growth.

XTIVIA’s solutions empowered the company to modernize operations, exceed customer expectations, and maintain a competitive edge.

KEYWORDS
Microservices Architecture, CI/CD Pipelines, API Integration, Automated Billing Systems, Spring Boot, TIBCO BusinessWorks, ReactJS, TypeScript, Azure DevOps, Postman, Selenium, MS SQL Server, Legacy System Modernization

SOFTWARE
Frontend: ReactJS, TypeScript, AngularJS; Backend and Integration: Java/J2EE, Spring Boot, REST APIs, TIBCO BusinessWorks, MuleSoft; DevOps: Azure DevOps for CI/CD, Boards, and Pipelines; Testing: Postman, TestNG, Selenium, SoapUI; Data Formats: XML, JSON; Database: MS SQL Server; Collaboration: Confluence, Jira

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