Validating the harmony of Data Communication while integrating the Bank’s complex systems

Organization

Our client, a global powerhouse in financial services and one of the world’s top 30 largest financial institutions, is recognized as a premier lender in the agriculture sector. With a strong presence in Australia, the client specializes in serving primary producers, agribusiness enterprises, and large food corporations.

Backed by over 120 years of industry expertise, the bank offers a robust portfolio of tailored financial products, including Farm Loans, Deposits, Corporate Lending Solutions, High-Interest Savings Accounts, and Premium Savers. Their commitment to innovation and customer-centric solutions has solidified their reputation as a trusted financial partner in the agriculture sector and beyond.

Challenge

As a customer-first organization, the client aimed to revolutionize their service delivery by embracing the Consumer Data Rights (CDR) initiative—a government-mandated program that empowers customers to securely share banking data with third-party accredited organizations.

To achieve this, the client needed a solution that could:

• Seamlessly enable data sharing in compliance with stringent CDR standards.
• Aggregate, transform, and deliver data from multiple siloed systems for customer use.
• Support a simultaneous upgrade of legacy systems with next-generation technologies.

Key Challenges:

• Siloed Data Systems: Business-critical data was dispersed across complex platforms like Temenos and Pega, requiring integration with modern systems like Azure Cosmos DB.
• Data Privacy and Security: Maintaining strict compliance with data privacy and securing information shared with third-party organizations was non-negotiable.
• API Testing Consistency: Ensuring uniformity in testing Open Banking APIs across diverse products and services was vital for a seamless customer experience.
• Regulatory Compliance: Validating multiple APIs against CDR standards was crucial to mitigate the risk of regulatory breaches.
• System Complexity: QA teams needed deep technical expertise to perform root cause analysis in a multi-system environment.
• Environment Fragmentation: Unique lower environments for each system created challenges in testing Open Banking functionalities.

Solution

XTIVIA, leveraging its proven expertise, partnered with the client to deliver a cutting-edge solution by adopting the simplified scale of the Spotify Agile model. Despite the absence of formal knowledge transfer, XTIVIA’s QA team rapidly adapted to the domain and consistently delivered high-quality major and minor releases.

Key elements of XTIVIA’s technical approach included:

• Hybrid Integration Testing Strategy: Developed a streamlined approach to ensure smooth data flow across complex systems.
• Cross-Team Collaboration: Worked closely with multiple squads to identify dependencies and data flow between systems.
• End-to-end QA Ownership: Took complete responsibility for QA deliverables to ensure timely, compliant releases.
• Enhanced API Automation: Upgraded the existing automation suite to incorporate new features and products, improving test coverage and reliability.
• Comprehensive Testing Framework: Conducted exhaustive tests to identify and address system incompatibilities, reducing connectivity issues.
• Proactive Communication: Maintained open communication channels to expedite issue resolution, meeting compliance deadlines without delays.
• Regulatory Adherence: Ensured that all systems adhered to government-mandated CDR compliance requirements.

BUSINESS RESULT

XTIVIA’s strategic testing and integration solutions empowered the client to deliver a compliant, secure, and seamless Open Banking experience.

Key Outcomes:

• Achieved smooth data communication across previously siloed systems.
• Delivered a robust Open Banking solution that met all compliance and regulatory standards.
• Enhanced customer trust through secure, transparent data sharing.
• Overcame key operational challenges, including test data setup and multi-system fragmentation.
• Supported the bank’s digital transformation efforts by enabling compatibility with next-generation technologies.

This collaboration not only ensured the client’s success in meeting CDR requirements but also reinforced their position as an innovative leader in the financial services industry, delivering exceptional customer value in a competitive market.

KEYWORDS
Financial services compliance solutions, Consumer Data Rights (CDR) compliance, Open banking integration services, API testing for financial institutions, Data privacy and security in banking, Azure Cosmos DB, Financial API automation testing, Regulatory compliance for open banking APIs, Open banking security solutions, Azure Service Bus, REST API, JWT

SOFTWARE
Rest API, Azure Cosmos DB, Azure Service bus, Postman, Temenos, Pega, Selenium Protractor

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