Richard Cookson Content Writer

Marilyn Prevatte | Director Quality Assurance

Marilyn Prevatte is the Director of Quality Assurance at XTIVIA, Inc. Marilyn was first introduced to CRM programs in 1994. Over the years, she has watched and learned as CRM has evolved, gaining experience and earning certifications as each new technology came and went. She worked for several SalesLogix Business Partners as a Project Manager, Business Analyst, Tech Writer and Trainer, while receiving SalesLogix and Scribe Certifications. She has worked with ACT, Goldmine, SalesLogix (now Infor CRM), Siebel, MS Dynamics 365, and Salesforce.com. Today, she has written training guides and documents for applications like Infor CRM, MS Dynamics 365, and Salesforce for both the end-user and the administrator in SalesLogix versions 7.5.2, 7.5.4, 8.x and now Infor CRM 8.X.

Marilyn Prevatte
Director Quality Assurance

Marilyn Prevatte is the Director of Quality Assurance at XTIVIA, Inc. Marilyn was first introduced to CRM programs in 1994. Over the years, she has watched and learned as CRM has evolved, gaining experience and earning certifications as each new technology came and went. She worked for several SalesLogix Business Partners as a Project Manager, Business Analyst, Tech Writer and Trainer, while receiving SalesLogix and Scribe Certifications. She has worked with ACT, Goldmine, SalesLogix (now Infor CRM), Siebel, MS Dynamics 365, and Salesforce.com. Today, she has written training guides and documents for applications like Infor CRM, MS Dynamics 365, and Salesforce for both the end-user and the administrator in SalesLogix versions 7.5.2, 7.5.4, 8.x and now Infor CRM 8.X.

Unlocking Salesforce Superpowers: Fueling Your Team for Ultimate Success

So, your company has decided to bring in the big guns: Salesforce. Think of it as acquiring a state-of-the-art mission control center for your business. It’s a compelling platform designed to help your company build better products, deliver stellar services,... read more

Salesforce Copilot vs OpenAI: Can LLMs Replace Traditional Workflows in CRMs?

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Maximizing Success with Salesforce: Tips and Tricks for Sales and Service Teams

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Unveiling the Power of AI in Salesforce

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A Comprehensive Look at Microsoft Dynamics 365

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Why Businesses Choose XTIVIA and Microsoft Dynamics CRM

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Comparing Microsoft Dynamics CRM to Other Popular CRMs

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The Power of Microsoft Dynamics CRM: A Beginner’s Guide

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Is Microsoft Dynamics CRM the Right Fit for You?

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Salesforce AI Ethics: Ethical Standards for Building Trust in Einstein AI

As AI continues to transform the technological landscape, Salesforce AI ethics are essential for the responsible and transparent use of Einstein AI. Salesforce, a global leader in customer relationship management (CRM) solutions, has taken significant strides to... read more