Marilyn Prevatte | Director Quality Assurance
Marilyn Prevatte is the Director of Quality Assurance at XTIVIA, Inc. Marilyn was first introduced to CRM programs in 1994. Over the years, she has watched and learned as CRM has evolved, gaining experience and earning certifications as each new technology came and went. She worked for several SalesLogix Business Partners as a Project Manager, Business Analyst, Tech Writer and Trainer, while receiving SalesLogix and Scribe Certifications. She has worked with ACT, Goldmine, SalesLogix (now Infor CRM), Siebel, MS Dynamics 365, and Salesforce.com. Today, she has written training guides and documents for applications like Infor CRM, MS Dynamics 365, and Salesforce for both the end-user and the administrator in SalesLogix versions 7.5.2, 7.5.4, 8.x and now Infor CRM 8.X.
Marilyn Prevatte
Director Quality Assurance
Marilyn Prevatte is the Director of Quality Assurance at XTIVIA, Inc. Marilyn was first introduced to CRM programs in 1994. Over the years, she has watched and learned as CRM has evolved, gaining experience and earning certifications as each new technology came and went. She worked for several SalesLogix Business Partners as a Project Manager, Business Analyst, Tech Writer and Trainer, while receiving SalesLogix and Scribe Certifications. She has worked with ACT, Goldmine, SalesLogix (now Infor CRM), Siebel, MS Dynamics 365, and Salesforce.com. Today, she has written training guides and documents for applications like Infor CRM, MS Dynamics 365, and Salesforce for both the end-user and the administrator in SalesLogix versions 7.5.2, 7.5.4, 8.x and now Infor CRM 8.X.
Unlocking Salesforce Superpowers: Fueling Your Team for Ultimate Success
So, your company has decided to bring in the big guns: Salesforce. Think of it as acquiring a state-of-the-art mission control center for your business. It’s a compelling platform designed to help your company build better products, deliver stellar services,... read more
Salesforce Copilot vs OpenAI: Can LLMs Replace Traditional Workflows in CRMs?
Customer Relationship Management (CRM) systems have long been essential for sales teams, marketers, and customer service reps. Over the years, they’ve evolved from basic contact databases to full-blown platforms that manage pipelines, automate outreach, track... read more
Maximizing Success with Salesforce: Tips and Tricks for Sales and Service Teams
In today’s fast-paced business environment, sales and service teams drive revenue, nurture customer relationships, and establish the foundation for long-term success. With Salesforce, businesses gain a powerful tool that streamlines processes, boosts... read more
Unveiling the Power of AI in Salesforce
Artificial Intelligence (AI) has revolutionized various industries, and the world of customer relationship management (CRM) is no exception. Salesforce, one of the leading CRM platforms globally, has integrated AI features to enhance user experiences and optimize... read more
A Comprehensive Look at Microsoft Dynamics 365
In today’s highly competitive business environment, Customer Relationship Management (CRM) systems are crucial for managing interactions with current and potential customers. Microsoft Dynamics CRM is a comprehensive solution that streamlines sales, marketing,... read more
Why Businesses Choose XTIVIA and Microsoft Dynamics CRM
In an era where customer relationships are the cornerstone of success, businesses increasingly turn to Customer Relationship Management (CRM) systems to enhance interactions, streamline operations, and drive growth. Microsoft Dynamics CRM, with its unique features,... read more
Comparing Microsoft Dynamics CRM to Other Popular CRMs
XTIVIA has been a customer relationship management (CRM) leader since 1992. We know CRM and can give your sales team the agility to capture more leads and build lasting relationships with your customers, even after a sale. One thing we know is that two companies are... read more
The Power of Microsoft Dynamics CRM: A Beginner’s Guide
In the dynamic landscape of modern business, nurturing customer relationships has never been more essential, and XTIVIA is here to help. Enter Microsoft Dynamics CRM, a robust Customer Relationship Management (CRM) solution designed to help businesses streamline... read more
Is Microsoft Dynamics CRM the Right Fit for You?
Are you considering a new CRM program? XTIVIA has an excellent choice for you: Microsoft Dynamics CRM. If you want to know if it is the right fit for your business, consider cost, customization, scalability, and support. What Is Microsoft Dynamics CRM? Let’s... read more