Microsoft Dynamics 365, like swift solid-state drives (SSDs), boasts formidable power. These rapid storage devices slash load times, supercharge boot speeds, and elevate system responsiveness—it is akin to trading in your trusty bicycle for a turbocharged motorcycle! However, the true magic lies beyond the basics—customizing and tailoring Dynamics 365 unlocks advanced configurations that transform it into a finely tuned engine. These enhancements boost productivity and efficiency. This blog will explore eight customizations that propel your Microsoft Dynamics experience to new heights.

Why Customize Microsoft Dynamics 365?

Customization allows you to fine-tune Dynamics 365 to align precisely with your business processes. Imagine adjusting the fit of your favorite suit—customizing D365 lets you streamline workflows, add specific features, and remove unnecessary clutter. Here is why you ought to take this into account:

Precision Fit: Like tailoring clothes, customizing D365 ensures it fits your organization’s unique requirements. You can create a system that mirrors your business processes, making it more intuitive for your team.

Automate Repetitive Tasks: Customization allows you to automate repetitive tasks, reducing manual work. Setting up workflows and business process flows can save time for more critical activities.

Now, let us dive into the advanced customizations that go beyond the basics:

1. Entity Customization

Within Dynamics 365, entities are the backbone for organizing and storing information. Imagine you are managing a luxury watch brand that aims to monitor various watch models (classic, sports, and smartwatches). To achieve this, establish a fresh entity named “Watch Models.” Configure essential details such as model names, types, and pricing. Then, seamlessly connect this entity with existing sections like “Customers” to precisely track which customers purchase each watch model.

2. Form and View Customization

Customize forms and views to enhance the user experience within the system. Consider a real estate agency that requires specialized forms for property listings. Create a “Property Details” form with fields for property type, square footage, amenities, and pricing. Additionally, configure custom views based on location or property value to assist agents in efficiently managing listings.

3. Business Process Workflow Customization

Configure workflows and business process flow to automate tasks without requiring extensive technical expertise. For instance, design a workflow that handles the customer support process—automatically assigning tickets to the appropriate team members and monitoring their progress.

4. Custom Actions

Custom actions allow you to define specific actions within Dynamics 365. These can be triggered manually or automatically. For instance, you can create a custom action to calculate discounts based on particular criteria during order processing.

5. Web Resources

Enhance user experience by embedding web resources directly into forms. You can display external web pages, images, or custom scripts. For example, integrate a live chat widget or show product images from your website.

6. Plugins and Custom Workflow Activities

Plugins and custom workflow activities extend D365’s functionality. Plugins run in response to specific events (e.g., record creation or update), while custom workflow activities allow you to create custom logic within workflows.

7. Business Rules

Business rules provide a no-code way to apply logic within forms. You can set conditions and actions based on field values. For instance, if a lead’s budget exceeds a certain amount, trigger an alert for the sales team.

8. Integration with Azure Services

Leverage Azure services like Azure Functions, Logic Apps, and Cognitive Services to extend D365’s capabilities. For example, Azure Functions can process data asynchronously or integrate it with external APIs.


In conclusion, Dynamics 365 customization goes beyond the basics, allowing you to create a tailored solution that empowers your team and drives business growth. So, rev up your Dynamics engine and explore these advanced customizations—it is time to take your business to the next level!

Want to learn more about Dynamics 365 customizations? Let XTIVIA guide you through your implementation with our certified Microsoft experts. Also, remember to ask about our MS Dynamics Admin On-Demand service.

Contact us today!

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