In May of 2018, Salesforce finalized a $6.5 billion move to acquire the application and data integration company, MuleSoft. They are hoping to provide their customers with revolutionary data services. The company’s acquisition will pave the way for cloud advancement. This was showcased well at Salesforce’s annual conference, Dreamforce 2018 with more than 170,000 in attendance.
“Every digital transformation starts and ends with the customer,” said Marc Benioff, Chairman, and CEO of Salesforce, in a company press release. “Together, Salesforce and MuleSoft will enable customers to connect all of the information throughout their enterprise across all public and private clouds and data sources—radically enhancing innovation.”
The message was clear that digital transformation is important. The main reason for the acquisition of MuleSoft by Salesforce was to help integrate all the data from both private and public clouds across the ecosystem. It is not just enough to integrate the data, it is very crucial that the data is also clean. Furthermore, when you integrate clean data it is imperative that the data remains clean. A major motif of Dreamforce 2018 was the phrase, “The precursor to integration is clean data.” It is great to hear this message from product vendors now taking a holistic approach. They see that not only the processes are important. The quality of data is equally important. The one thing I did not hear about is product offerings that will help with data cleansing.
I agree that MuleSoft integration with Salesforce is the right choice, but one should also consider engaging companies/vendors/solutions providers who specialize in data quality, data governance, and MDM. Building a data governance framework and data quality framework that helps clean and maintain the data is equally essential. Identifying a company that has both Salesforce and MuleSoft partnerships is important. It is also crucial that the vendor/solutions provider ensures the API architecture implemented is sustainable and provides clean data and the orchestration of the process APIs that give you the flexibility to stay current with your customers when you are embarking on the digital platform.