by XTIVIA | Apr 19, 2023 | Blog, Dynamics 365, Microsoft
Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to help businesses manage their customer service operations more efficiently. It provides a range of capabilities for customer engagement, including case management, knowledge management, and...
by XTIVIA | Apr 5, 2023 | Blog, Dynamics 365, Microsoft
Microsoft Dynamics 365 Project Operations is a comprehensive solution designed to help businesses manage project management, financials, and resource planning. It is an all-in-one platform that provides end-to-end capabilities for project-driven organizations. It...
by XTIVIA | Mar 23, 2023 | Blog, Dynamics 365, Microsoft
Challenges faced by Microsoft Dynamics Admins are complex and require a high level of technical expertise and a deep understanding of business goals and objectives to overcome. Data migration and integration: One of the biggest challenges faced by Microsoft Dynamics...
by Marilyn Prevatte | Apr 21, 2021 | Blog, Customer Relationship Management, Dynamics 365, Microsoft
In our recent article, Elevating the Customer Experience with Microsoft Dynamics 365 Customer Engagement, we spoke about creating the ideal customer experience. With Dynamics 365, Microsoft builds the “relationship” in CRM. To recall, Microsoft Dynamics...
by XTIVIA | Mar 4, 2021 | Blog, Customer Relationship Management, Dynamics 365, Microsoft
Creating the ideal customer experience revolves around customer engagement. Whether you’re nurturing a current client or trying to close a deal with a new one, how well you’re engaging with them is paramount to changing the account to “closed...
by Anosh Wadia | Aug 7, 2020 | Blog, Customer Relationship Management, Dynamics 365, Microsoft
In response to the retirement of the old web client for Dynamics 365 Online, Microsoft is introducing a much more responsive and efficient dedicated interface. To improve user experience, the new Unified Client Interface (UCI) aims to capitalize on mobile...
by XTIVIA | Sep 17, 2019 | Blog, Dynamics 365, Microsoft
Today’s business environment is one of constant change and evolution; not just with the escalation of technology, but with the customer and employee experience as well. Overall, this arena has led to a need for automated connectivity, stronger communications,...
