by Dave Olski | Oct 28, 2025 | Blog, Customer Relationship Management, Salesforce
SUMMARY: Docker and Containerization offer an essential solution for developers and system administrators by packaging Salesforce-connected applications and their dependencies into standardized, isolated containers, thereby eliminating the persistent problem of...
by Marilyn Prevatte | Oct 16, 2025 | Blog, Customer Relationship Management, Salesforce
SUMMARY: Salesforce Marketing Cloud Engagement functions as the ultimate intelligent digital communication hub that leverages AI and real-time data to orchestrate hyper-personalized, dynamic customer experiences across every channel, moving beyond simple segmentation...
by Marilyn Prevatte | Aug 21, 2025 | Blog, Customer Relationship Management, Data Management, Salesforce
SUMMARY: To master Salesforce data management, this article explores practical strategies for keeping Salesforce data organized, accurate, and secure. From preventing duplicate records with Matching and Duplicate Rules to using new features like Custom Address Fields...
by Marilyn Prevatte | Aug 14, 2025 | Blog, Customer Relationship Management, Salesforce
SUMMARY: This guide explains how Salesforce administrators and business leaders can use features like Dynamic Forms to create an organized, secure, and user-friendly CRM, ultimately boosting team productivity and user adoption. Utilize Dynamic Forms to declutter...
by Marilyn Prevatte | Jun 12, 2025 | Blog, Customer Relationship Management, Salesforce
SUMMARY: Large Language Models (LLMs), specifically the integrated Salesforce Copilot and generalist OpenAI solutions, are poised to revolutionize Customer Relationship Management (CRM) workflows by automating tasks, streamlining data entry, and generating insights,...
by Anosh Wadia | May 13, 2025 | Blog, Customer Relationship Management, Salesforce
SUMMARY: Salesforce administrators and users can resolve frustrating column sorting errors in reports, which occur because the platform sorts custom formula fields using the HYPERLINK() function by the full URL rather than the visible link text, by implementing a...
by Anosh Wadia | May 6, 2025 | Blog, Customer Relationship Management, Salesforce
SUMMARY: To resolve issues of unreliable email delivery from Salesforce, organizations must implement DKIM (DomainKeys Identified Mail) keys to authenticate outbound messages and ensure they are not marked as spam. DKIM verifies email authenticity by assigning...
by Marilyn Prevatte | Jan 21, 2025 | Blog, Customer Relationship Management, Dynamics 365, Microsoft
Table of contentsSeamless Integration with Microsoft ProductsExpertise and ExperienceCentralized Customer DataAdvanced Sales AutomationMicrosoft DataverseMicrosoft PowerPlatformPower AutomateSharepoint IntegrationPowerful Marketing CapabilitiesEnhanced Customer...
by Marilyn Prevatte | Jan 14, 2025 | Blog, Customer Relationship Management, Dynamics 365, Microsoft
Table of contentsMicrosoft Dynamics CRMSalesforceComparison with Dynamics CRMHubSpot CRMComparison with Dynamics CRMZoho CRMComparison with Dynamics CRM XTIVIA has been a customer relationship management (CRM) leader since 1992. We know CRM and can give your sales...
by Marilyn Prevatte | Dec 5, 2024 | Blog, Customer Relationship Management, Microsoft
In the dynamic landscape of modern business, nurturing customer relationships has never been more essential, and XTIVIA is here to help. Enter Microsoft Dynamics CRM, a robust Customer Relationship Management (CRM) solution designed to help businesses streamline...
