How We Migrated 100+ ITSM Service Requests in Less than One Day
Summary: This post highlights how the Xurrent platform leverages Sera AI to streamline service desk operations, specifically by automating the creation of Service Request templates. The author details a successful migration where over 100 Service Request definitions were recreated in under a day, offering benefits like zero scope reduction, immediate system value, and easier post-implementation optimization.
Legacy ITSM migrations often force organizations to make tough compromises. When a recent customer of ours decided to migrate to Xurrent, they brought a requirement with them: just over 100 Service Request Definitions that needed to be recreated in the new system.
In traditional migrations, a payload this size would trigger a difficult conversation. We would typically advise the customer to trim down their catalog, or we would build the first ten templates and leave their internal team to manually configure the remaining 90+.
With Xurrent, we didn’t have to compromise.
With Sera AI (and a handful of UI Extensions), our consultant was able to recreate all of the Service Request Definitions in less than one day. What used to take weeks of tedious, manual form-building was condensed into a matter of hours.
I need to repeat that – over 100 Service Request definitions/Templates in less than one day.
By leveraging AI-driven automation, the customer experienced three major benefits:
- Zero Scope Reduction: The customer kept 100% of their existing service catalog without losing critical workflows.
- Immediate Value: Instead of waiting weeks for a functional system, the platform was live and populated almost instantly.
- Easy Optimization: The customer received a fully built environment, allowing them to spend their time simply tweaking and refining templates rather than building them from scratch.
How does Sera AI do this? Take a look!
Watch the demo:
Contact [email protected] for more information.